Terms and Conditions

Welcome to the website of Bloemfontein Vineyard (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by the following Terms & Conditions. If you do not agree, please refrain from using the site.

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1. Age Requirement

This website is intended for individuals who are 18 years of age or older, or of legal drinking age in their country of residence.

By accessing our site, you confirm that you meet the legal drinking age applicable to you. We reserve the right to request proof of age and to refuse service if such proof cannot be provided.

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2. Responsible Consumption

We support the responsible consumption of alcohol. By using this site or purchasing our products, you agree not to misuse alcoholic beverages and acknowledge that we are not liable for any damages resulting from inappropriate use or consumption.

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3. Use of the Website

You agree to use this website for lawful purposes only. You must not:

• Interfere with the operation or security of the site

• Attempt to bypass any security features

• Use automated tools without our consent

• Submit false, misleading, or incomplete information

We reserve the right to suspend or terminate access to any user who violates these terms.

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4. Intellectual Property

All content on this website, including images, text, graphics, logos, product descriptions, and design elements, is the property of Bloemfontein Vineyard or is used under license.

No material may be copied, reproduced, distributed, or otherwise used without our prior written consent.

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5. Product Information

We strive to ensure that all product descriptions, imagery, and pricing are accurate. However:

• Errors may occasionally occur

• We reserve the right to correct inaccuracies or update information at any time

• Product availability may vary

Pricing may be displayed in multiple currencies depending on location.

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6. Ordering & Payments

Placing an order through our website constitutes an offer to purchase. We may accept or reject orders at our discretion.

You agree to provide accurate billing and delivery information. Payments must be made using the methods listed at checkout.

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7. Shipping & Delivery

Shipping alcohol may be restricted in certain countries or regions. By placing an order, you confirm that:

• Delivery of alcohol is legal at your location

• An adult of legal drinking age will be available to receive and sign for the delivery

We are not responsible for delays caused by customs, transport issues, or weather conditions.

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8. Returns & Refunds

We accept returns only in cases where products are damaged, defective, or incorrect. Claims must be submitted within 7 days of delivery.

Refunds will be processed after the returned items have been inspected. We do not accept returns for opened bottles unless required by applicable law.

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10. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details. You must notify us immediately if you suspect any unauthorized use.

We reserve the right to suspend or delete accounts at our discretion.

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11. Privacy & Data Protection

Your use of this website is subject to our Privacy Policy, which explains how we collect, use, and protect personal data.

As our operations are located in both South Africa and the United Kingdom, we comply with applicable data protection laws, including the UK GDPR and the South African POPIA.

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12. Links to Third-Party Websites

This site may contain links to external websites. We are not responsible for the content, accuracy, or privacy practices of third-party sites and provide such links solely for convenience.

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13. Limitation of Liability

To the fullest extent permitted by applicable law:

• Bloemfontein Vineyard is not liable for any indirect, incidental, or consequential damages arising from use of this website or our products

• We do not guarantee uninterrupted, error-free, or secure access

• Use of this website is at your own risk

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

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14. Governing Law

These Terms & Conditions are governed by the laws of:

• South Africa, with respect to vineyard operations

• The United Kingdom, with respect to administrative and commercial operations

Any disputes shall be resolved in the appropriate courts of either jurisdiction.

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15. Changes to These Terms

We may update or modify these Terms at any time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the site constitutes acceptance of the changes.